Privacy Policy

Effective Date: 4/1/26

poemRENOVATION (“Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform (the “Service”).

By using the Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

When you create an account, subscribe, or contact us, we may collect:

  • Name
  • Email address
  • Billing information
  • Organization name (if applicable)
  • Account login credentials
  • User-generated content, including custom word banks

Payment information is processed by third-party payment providers. We do not store full credit card numbers.

B. Information Collected Automatically

When you use our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referral source

This information helps us improve performance and user experience.

C. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Keep you logged in
  • Remember preferences
  • Analyze traffic
  • Improve functionality

You can control cookie settings through your browser.

2. How We Use Your Information

We use collected information to:

  • Create and manage accounts
  • Process subscriptions and payments
  • Provide and improve the Service
  • Respond to inquiries
  • Send service-related communications
  • Ensure platform security
  • Comply with legal obligations

We do not sell your personal information.

3. User-Generated Content

Content you create within poemRENOVATION may be stored on our servers.

You retain ownership of your original content. We use it only to operate and improve the platform.

You are responsible for ensuring that content you upload complies with copyright laws.

4. Educational Use and Student Data

If poemRENOVATION is used in an educational setting:

  • Schools and educators are responsible for obtaining any required parental consent.
  • We collect only the minimum information necessary to provide the Service.
  • We do not knowingly collect personal information from children under 13 without appropriate authorization.

If we learn that personal information from a child under 13 has been collected without proper consent, we will delete it promptly.

5. How We Share Information

We may share information:

  • With trusted service providers who help operate our platform (such as payment processors or hosting providers)
  • If required by law or legal process
  • To protect rights, safety, or property

We do not sell or rent personal information to third parties.

6. Data Security

We implement reasonable administrative and technical safeguards to protect your information.

However, no method of online transmission or storage is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain personal information as long as necessary to:

  • Provide the Service
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

You may request deletion of your account and associated personal data by contacting us.

8. Your Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion
  • Object to certain uses of your data

To exercise these rights, contact Kelly de la Rocha at kdelarocha@poemrenovation.com.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Service after changes are posted constitutes acceptance of the revised policy.

11. Contact Information

If you have questions about this Privacy Policy, please contact Kelly de la Rocha at kdelarocha@poemrenovation.com.